5 years ago Grab customer experience savaged as report identifies ‘stunning pace’ of fall from ‘local hero’ status 11
5 years ago Creativity ‘leaps and bounds’ ahead of the past as Ogilvy names first CX creative director 14
5 years ago Study exposes “overwhelmingly poor” and “feeble” customer experience among brands in Singapore
6 years ago Brands must stop pestering us for ‘feedback’ – it’s irritating, worthless and buys no loyalty 2
